Terms and Conditons
Acceptance of our work and booking in with us is also acceptance of our terms and conditions, which are:-
We reserve the right to add to and /or amend our Terms and Conditions of trading without giving prior notice.
Payment Terms and Conditions
1.
Payment
1.1 Goods must be paid for in advance, whether using online credit card
processing facilities, paying via telephone with a credit/debit card.
2. Your Obligations
2.1 You agree to ensure that the information that you supply to us in the Order
including without limitation details of the Property is complete, accurate and
up to date. You will notify us immediately you become aware of any inaccuracy
contained within the Order.
2.2 You agree that any order that we may deliver to you is delivered on the
understanding that it is only for your use and for the purpose that you have
disclosed to us.
2.3 Pre-arranged appointments with the chimney sweep are taken on the
understanding that an Adult will be present at the appointment time. If we are
unable to obtain access to the premises this will be considered a cancellation
and section 5.2 will take affect.
3.
Liability
3.1 Subject to any other provisions in these Conditions, we will not be liable
to you for any loss,damages, costs or expenses caused directly or indirectly by
a delay in delivery to you (even if caused by our negligence).
3.2 We will not be liable for any loss of actual or anticipated profits or
savings, loss of business, loss of opportunity or for any special, indirect or
consequential loss whether arising from a breach of these Conditions or
negligence in performing the Services even if we were advised of or knew of
likelihood of such loss occurring.
3.3 Subject to any other provisions in these Conditions, we will not be liable
to you for any loss,damages, costs or expenses caused directly or indirectly by
any services we are instructed to carry out (even if caused by our negligence).
3.4 Our entire aggregate liability to you for direct loss arising from our
being in breach of these Conditions or negligent in the course of performing
the Services will not exceed the cost of the Service.
4. Pricing
4.1 All prices include VAT where applicable.
4.2 The Website prices quoted are for properties anywhere in our normal defined
area. Additional costs will be incurred outside of theses areas
4.3 Payment is due from you on completion of the sweeping process, if we do not
receive payment from you on order, we reserve the right to cancel your order
and terminate our services forthwith.
4.4 We do not send payment receipts or booking confirmations by post. Payment
confirmation will be sent to the email address you provided.
4.5 Accepted methods of payment are Cash, Cheque, Credit or Debit card, Paypal
and BACS.
4.6 BACS payments will incur an additional administration cost of £5
5.Cancellations
5.1
Cancellation MUST be made by telephone call ONLY to
a member of staff
5.2 Should you wish to cancel or reschedule an Order, you agree to give us as
much notice as is reasonably practicable. However if less than 24 hours is
given we reserve the right to charge half of the full amount owed.
5.3 If you cancel the order with less than 5 hours notice we reserve the right
to charge the full amount owed.
5.4 Answerphone messages and emails are not an accepted method of cancelling
out services.
6.
Complaints
6.1 Any complaints regarding our goods or services must be made within 10 days
of that service or goods being delivered.
6.2 Any complaint must first be made to Southern Sweep. If no satisfactory
result is made within a reasonable time, it is suggested that you contact the
Trade Association listed on your sweeping certificate to take your complaint
further.
7
GDPR (General Data Protection Regulation) 2018
7.1 When a booking is made you understand that we will keep your house and
contact details on file and you give us permission to contact you when your
chimney becomes due for sweeping. The use of our services is acceptance of
these terms and signatures are no required to prove acceptance.
7.2 ANY and ALL information is solely for Southern Sweep to schedule booking
and for certificates and invoicing purposes only. This information will never
be sold, given, shown or entrusted to third parties unless landlord or tenant
agencies require this information to ensure compliance for their own legal purposes.
7.3 If you want to be removed from our customer management system, you
understand that you will not be contacted again, and this may affect your
insurance liability if your sweeping frequency is not maintained to industry
standard minimums.
7.4 To unsubscribe from our customer management system please call or email
us HERE
8
E&OE
8.1 Every effort has been made to ensure the terms and conditions are as up to
date as possible but we do accept any errors and omissions are excepted.